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Complade contact and certification inquiries

Complade welcomes questions about certification, scope, pricing, policies and the application process.

Start your certification application

The portal is where your application starts. Review our proposal before signing or paying.

Still preparing? Start with an estimate.

Your estimate is a useful pricing guide. The final price is usually close to it when your scope, application details and pricing assumptions remain the same, although the estimate is not a guaranteed price.

For ISO 27001, a firm quotation and agreement for your review can only be prepared once your information security management system (ISMS) is implemented and you know your exact scope statement and application details. Complade then reviews those details and the required audit time before confirming the price.

You can start your application while preparing, then explore our resources on the evidence to expect at audit. When you are ready, log in to the portal and update your application with your final scope and current details. You can then review the firm quotation and agreement before deciding whether to sign.

Apply free and receive an estimate
Describe your organization and scope. Your application is non-binding.
Review your quotation and agreements
Once you are ready and your scope is confirmed, Complade reviews your completed application and confirms audit days, pricing, the agreement and NDA (non-disclosure agreement).
Sign and meet your audit team
Choose whether to sign, then upload documents and book time with your lead auditor.
Pay before the Stage 1 review
Payment is due after the required documents are uploaded, before auditor review, unless other terms are agreed.

Start your application

Questions about steps, timing or costs? Check our audit process and frequently asked questions (FAQ) for an answer. If you still need help, email us or book a meeting with an auditor. To confirm audit days and pricing, complete the free application.