Complade: Complaints and Feedback

Complade is devoted to delivering superior certification services. We welcome all forms of feedback, particularly complaints, as opportunities for enhancement. Complaints are managed equitably, transparently, promptly, professionally, and confidentially.

1. Receive: Email, webform, phone, or face-to-face. Receipt is confirmed within two working days.
2. Evaluate: The Certification Manager assesses the complaint and initiates an investigation.
3. Decide: An evidence-based decision is made.
4. Communicate: The decision is sent within 15 working days; an unsatisfied complainant may request review by the Managing Director.
5. Record: Complaints and outcomes are documented in the Complaint Register.

Submit complaints to complaints@complade.com.

For the complete controlled policy and current revision, contact Complade directly.