Complade privacy notice
Complade Canada Inc. explains how it collects, uses, safeguards, retains and shares personal information.
Contact information
Headquarters: 2 Simcoe St South, Suite 300, Oshawa, ON L1H 8C1, Canada
Phone: +1-289-804-1616
Email: privacy@complade.com
Registry search log
When you submit a registry search, Complade records the date and time, search text, result references, IP address and available technical details: browser, platform, language, referring page without query parameters, approximate location, network and connection protocol. We use this information for registry security and oversight. These records may contain personal information and are not treated as anonymous.
Access to this log through the website is restricted to the authorized owner account. Entries are available for 30 days; older entries are deleted on the next search or log access. This feature does not collect additional tracking cookies, passwords, authentication credentials or precise device location. This server-side log is separate from optional analytics and chat tools.
Questions or requests concerning your information: privacy@complade.com.
Cookies and website tools
This section applies to www.complade.com. The portal at app.complade.com is a separate service.
We use Google Analytics to measure visits, Microsoft Clarity to analyse interactions through heatmaps and session recordings, and Zoho SalesIQ for chat and visitor tracking. Google Tag Manager loads our Clarity integration. These services may process browser identifiers, device information and browsing data.
You can disable these tools here. Your choice is stored for 180 days. Disabling stops them from loading after the page reloads and clears known accessible first-party cookies from these tools. It does not delete previously transmitted data or cookies controlled by third parties.
We use the approximate country and region supplied by our hosting provider from the connection, together with browser language, to suggest language and calculator headquarters. Saved choices take priority. We do not request precise device location. The detected country is also used to apply geographic access restrictions. complade_language and complade_hq remember your language and headquarters selections for one year. Embedded YouTube players use youtube-nocookie.com and load with the page. Your browser connects to YouTube; playback starts when you press play.
Data hosting and processing
Complade uses Google Cloud and Zoho Corporation services to host and process certain data.
Website analytics
Google Analytics may collect and store information including IP addresses and information related to your visit. This data is used for analytical purposes to improve the website experience.
Retention and sharing
Data is retained for up to seven years for legal, regulatory, and operational purposes, then securely disposed of or anonymized. Complade does not sell personal data or engage in marketing activities with third parties.
Your rights
- Access and request correction of personal data.
- Withdraw consent where applicable.
- Request deletion, subject to legal obligations.
- Object to processing for specific purposes.
- Lodge a complaint with the appropriate data protection authority.
Security and updates
Complade implements security measures to protect data from unauthorized access, alteration, disclosure, or destruction. This notice may be updated to reflect changes in practice. Questions may be sent to privacy@complade.com.
Estimate presentation requests
When you request a presentation, Complade stores your name, company name, email address, calculator selections and corresponding estimate to handle your request. Access is restricted to authorized personnel. When email delivery is available and requested, your details and PDF (Portable Document Format) are shared with the configured email provider (Google Gmail or Zoho) to deliver the estimate. Requesting an estimate does not subscribe you to a newsletter or submit a certification application.
To request access, correction or deletion of these details, contact privacy@complade.com.