After each audit, the certification team sends a feedback form to clients to evaluate the audit process. We publish the results publicly to ensure transparency and support continuous improvement. Each category is scored out of 10.

• Clarity of audit objectives
  – Average Score: 9.29 / 10
  
  

• Communication before and during the audit
  – Average Score: 9.43 / 10
  
  

• Professionalism and conduct of the audit team
  – Average Score: 9.29 / 10
  
  

• Audit team's understanding of our organization and context
  – Average Score: 9.57 / 10
  
  

• Usefulness of audit findings and recommendations
  – Average Score: 9.43 / 10
  
  

Client satisfaction has remained consistently high over time, with no downward trend in scoring across audit cycles. We continue to monitor performance to ensure quality and clarity remain central to our certification services.