Complade is a Canadian accredited certification body certified by the Standards Council of Canada (SCC) that is part of the International Accreditation Forum (IAF). 

What services Complade offers ?

Complade conducts independent, third-party cyber security audits to officially certify organisations against recognised standards like ISO 27001 (global information security management) and CyberSecure Canada (Canada's national cybersecurity standard).  Certifications are accredited by Standard Counsel of Canada and are recognised by 107 countries around the world. Not just Canada.

How does Complade certification works?

Organisations use Complade's online platform (app.complade.com) to submit application details, sign agreement, and upload certification evidence. 

To maintain impartiality, Complade acts solely as an independent evaluator cannot offer implementation or ISO consultation services. 

Certification workflow

First  you sign in to app.complade.com fill in application form, get the quote,  if you are OK with it,  please move forward to e-sign the agreement and mutual NDA. Within hours you get introduced to your lead auditor and  can start the following certification process :

1. Stage 1 (Documentation Review): 

You will upload the required  documents to the portal, within 3 business days (or less) the Complade audit team reviews your Information Security Management System (ISMS) policies, scope, and risk assessment to confirm that all required controls are formally documented on paper. For ISO 27001 the exact list is here.

2. Stage 2 (Implementation Audit): 

A Complade lead auditor meets you online (or in-person if you prefer and in Toronto or Montreal or happy to pay for travel costs to other cities) to review and test how well those policies are followed in your daily operations. This involves interviewing team members, reviewing log samples, and examining live technical evidence to prove controls are active. What the auditors look for is published here. The stage 2 meetings are usually 3+ full days (9 to 5) or more depending on your organisation size

3. Certification Decision: 

A Complade certification manager (technical reviewer) examines the audit team findings and recommendations. If all requirements are met (and any non-conformities are resolved), the official accredited certificate is issued and published on the global IAFCertSearch.  This decision is within 3 days of stage 2. Congratulations in advance in getting accredited ISO 27001 and/or CyberSecure Canada certification.  

4. Surveillance: 

During Years 1 and 2, annual surveillance audits verify that your security program remains active and compliant, leading up to a full Recertification Audit in Year 3. This is required to maintain the certification status, and each year we audit exactly half the conrols (and accrodingly costs half the initial/first year certification). 

If you have been reading this so far, thank you for your patience. We hope it makes things a bit clearer. We are here to help  you in each step. If you still have questions book an online meeting or let's grab a coffee. 

After each audit, the certification team sends a feedback form to auditees to evaluate the audit process. We publish the results publicly to ensure transparency and support continuous improvement. Each category is scored out of 10.

• Clarity of audit objectives
  – Average Score: 9.29 / 10

• Communication before and during the audit
  – Average Score: 9.43 / 10

• Professionalism and conduct of the audit team
  – Average Score: 9.29 / 10

• Audit team's understanding of our organization and context
  – Average Score: 9.57 / 10

• Usefulness of audit findings and recommendations
  – Average Score: 9.43 / 10

Client satisfaction has remained consistently high over time, with no downward trend in scoring across audit cycles. We continue to monitor performance to ensure quality and clarity remain central to our certification services. Based on clients feedback over the years we have improved our offerings and auditing technology. Including adding french audits and launching our certificaiton portal app.complade.com. 

We are in the process to offering European Cybersecurity certification (CyFun) to help Canadian organisations expand to Europe in Q4 2026 through. And planning to add ISO 42001 (AI) and 27701 (Privacy) in early 2027.