Complade: Impartiality Policy

Complade identifies, evaluates and manages threats to impartiality throughout its certification activities.

• Conflict of interest: Real, potential, or perceived conflicts are disclosed and managed.
• Risk management: Procedures and practices are regularly assessed for impartiality risks.
• Refusal policy: Unacceptable risks that cannot be mitigated result in refusal.
• Separate roles: Complade does not provide management system consultancy or internal audits. Personnel who provided consultancy to a client are excluded from that client’s audit and certification activities for at least two years, and any remaining impartiality risks must be addressed.

Staff disclose conflicts, management reviews mitigation plans, certification activities are assessed quarterly, and refusals include clear rationales and avenues for appeal or review.

For the complete controlled policy and current revision, contact Complade directly.