Certification Procedures

Certificate Procedures at Complade

Why This Matters

We're committed to making the process of obtaining and maintaining your certificate straightforward and transparent. Here's how we go about it:

The People Involved

Certification Manager: Your main contact for everything related to certificates.
Managing Director: The person who gives the final nod and signs your certificate.

How We Process Certificates

1. Audit Report Submission: After your Stage 1 and Stage 2 audits, the Lead Auditor who conducted your audit submits a report along with a recommendation.

2. Multi-Level Review: Your report and the Lead Auditor's recommendation go through a meticulous three-step review process.

3. Certificate Creation: Once reviewed, our Certification Manager prepares your certificate.

4. Final Approval: The Managing Director signs your certificate, making it official.

5. Certificate Issuance:   The client will receive the certificate package via email within two weeks of receiving final approval.

What If You Need Changes?

1. Initiating a Request: Need changes to your certificate? No problem. Just reach out to us.

2. Special Audits: Depending on the change, we might need to conduct a special audit.

3. New Certificate or Update: We'll either issue a new certificate or update your existing one based on the audit findings.

Keeping Your Certificate

• Suspension: If we find issues and you don't address them within 30 business days, you risk suspension.

• Cancellation: Continued issues will lead to cancellation.

• Reinstatement: Addressing the issues can lead to reinstating your certificate.

When Things Don't Go As Planned

• Immediate Suspension: For serious violations, immediate suspension may be necessary.

• Client Response: You have the opportunity to respond and possibly put the suspension on hold.

• Corrective Actions: Agreed-upon corrective actions will be reviewed and must be implemented.

Important Extras

• Certificate Scope: Your certification scope may be reduced for consistent failure to comply.

• Archiving: Cancelled certificates are archived for 3 months.

For a more detailed procedure, please feel free to review here. We strive to make the certification process as open and user-friendly as possible. Questions or appeals? Don't hesitate to reach out.