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Independent certification

Technology Providers

Customers rely on your product. They also need to understand how the organization behind it manages information security.

Software, SaaS, AI and connected products

The sector's security needs

Why seek independent assurance?

For software as a service (SaaS), artificial intelligence (AI) and other technology providers, security responsibilities extend across development, hosting and support. Cloud procurement guidance from the Canadian Cyber Centre identifies secure development, access management, incident response and data handling as matters buyers should address in their contracts.

Read the sector source

Choosing a certification

Information security management

ISO/IEC 27001

ISO/IEC 27001 provides a framework for managing information security as your product, infrastructure, workforce and customer obligations change. Certification can support procurement where buyers require an independently assessed management system. The scope should make clear which products and supporting activities are included.

ISO/IEC 27001 certification process

Baseline cybersecurity requirements

CyberSecure Canada

CyberSecure Canada is an option for providers whose customers need evidence of baseline cybersecurity practices. It can support Canadian supplier assessments without presenting the product itself as certified.

CyberSecure Canada certification process

When do both make sense?

A provider may need ISO/IEC 27001 for one market and CyberSecure Canada for another customer's procurement requirements. Existing controls and records may support both assessments. Neither certificate automatically grants the other, and two certificates are not necessary for every provider.

Complade considers whether audit activities can be coordinated during application review. Audit time and fees are confirmed in the proposal.

Examples from the Complade Certification Registry

Open each record to check the standard, status and scope. These examples are not endorsements of the organizations' products or services.

Define your scope

Application review starts with your activities and responsibilities. Be ready to answer these questions:

  • Which products, hosting environments and support activities are included?
  • What information do you process, and which suppliers can access it?
  • What evidence do your target customers actually require?

Estimate the cost and apply

Review the calculator's assumptions. The firm price and audit time are confirmed after review of your scope and the required information.

Estimate pricingStart a non-binding applicationReview audit resources

Sources and Complade's role

The sources explain sector concerns. Their connection to the certifications discussed is Complade's analysis; these organizations do not endorse Complade or necessarily require these certifications.

Complade provides independent certification audits. We do not provide implementation consulting, readiness consulting or internal audits. Certification concerns conformity with the applicable requirements within a defined scope; it does not guarantee the absence of incidents.

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